TERMS AND CONDITIONS (GTC)
 

All prices on this website include VAT, and they may be subject to change. Orders at Hacke & Spitze GmbH can get issued in writing, by telephone, by E-Mail or via the Hacke & Spitze  Webshop.

 


 

Shipping costs
 

Germany:           4,95 Euro

 

Europe 1:          13,86 Euro

(Belgium, Denmark, France, Luxembourg, the Netherlands, Austria, Poland, Czech Republic)
 

Europe 2:          14,80 Euro

(Great Britain, Italy, Sweden, Switzerland, Slovakia, Slovenia, Spain, Hungary)

We use DHL for shipping as insured parcel. Costs include postage and packaging and are borne by the customer. In order to enable parcel tracking, your e-mail address will get passed on to the parcel service provider once and exclusively for this purpose. By submitting the order, you hereby agree.


You live in none of these countries? No problem at all.
 

Just drop us a quick E-mail, we will then send you a shipping quote and inform you about payment options.

 



Delivery times
 

Please note that some models aren’t available in all sizes. Further, depending on the manufacturer, delivery delays may occur. In such cases we will inform you promptly about the actual stock status. You may then decide whether to step back from the order or to wait for delivery. In case of order cancellation we will immediately refund your money. If you however want to wait for delivery, your credit remains valid so that products may get dispatched as soon as we have them in stock.
 



Returns / Exchanges
 

If you do not wish to keep your ordered products, please return them to the following address:
 

Hacke & Spitze GmbH
Zossener Straße 32
10961 Berlin
Deutschland
 

We kindly ask you to take postal charges for the return – you may freely choose the type of delivery. Please note that in the case of uninsured shipments (letter delivery) you do not receive proof of delivery and therefore bear the risk of loss. Returned goods must be unused / unworn (no perfume or nicotine odors!) and unwashed, the manufacturer's labels as well as the original packaging / box still have to be in place. Otherwise, the statutory right of revocation shall be as follows:
 

Revocation
 

You have the right to revoke this contract within a period of fourteen days without giving reasons. The period of revocation shall be fourteen days, counting from the date on which you or a third party you designate, which is not the carrier, has taken possession of the goods. To execute your right of revocation, you must inform us, the
 

Hacke & Spitze GmbH
Zossener Str. 32
10961 Berlin
Deutschland
bestellungen@hackeundspitze.de

 

by means of a clear statement (eg a letter or e-mail sent with the mail), about your decision to revoke this contract. You may use this pdf-form, it has editable fields and can get filled in digitally with Acrobat Reader. Alternatively, the timely return of ordered goods also applies as a revocation. In order to keep within the revocation period, it is sufficient that you send the notification of revocation claim / the goods before expiry of the revocation period.

 

Consequences of revocation
 

If you revoke this agreement, we will refund all received payments, within a period of fourteen days upon receipt of your request. We will also refund shipping cost (except for additional fees, resulting from non standard shipping). For refunds, we use the same means of payment used in the original transaction, unless you have explicitly agreed otherwise.

In no case you will get charged for repayments. We may however refrain from refund until we have received back the order, or until you may prove to have returned the goods – whichever is earlier. You have to return the goods to us immediately, or in any case no later than fourteen days from issuing the revocation request. The deadline is respected when sending the goods before the end of this fourteen days period.

Customer carry the direct costs for returning orders. They shall only be held liable for value loss in case of product handling which obviously went beyond checking quality, material characteristics, fit and function of ordered goods.

 



Terms of payment
 

Payment takes place via the payment system integrated into the webshop. You may choose from the following options:
 

Paypal

Once we receive confirmation of payment, we will dispatch the order.

prepayment

Please consider bank transfer times. The goods will get dispatched when the payment has been credited to our account.

Credit card payment via Visa or Mastercard

Once we receive confirmation of payment, we will dispatch the order.

Giropay

Once we receive confirmation of payment, we will dispatch the order.

Store Pick Up

Booked products are payed when picking them up in the Shop. Her we offer the following payment options: Cash, EC, Visa or Master Card.

 



Warranty
 

Obvious defects of delivered goods must get indicated immediately, latest after fourteen days. In case of justified complaints, we will, at our discretion, offer free repair or replacement delivery. Delivered goods are sold with their manufacturers warranty. There is no extended warranty.

 

Exchange and return in the Shop
 

We exchange every item within 14 days, either against another product or against a voucher. Sale items, bespoke products and individual factory orders are excluded from this rule.
 

REQUIREMENTS FOR PRODUCT EXCHANGE
 

The item in question is unworn, unused and unwashed. The manufacturer's labels as well as the original package / box are still in place. Receipt or invoice prove that the item was bought at Hacke & Spitze. In case the newly picked item is cheaper than the originally purchased product sums up to 5 euros are refunded cash. Price differences exceeding 5 Euros will get converted into a voucher.

Gift vouchers are indefinitely valid. They may not get converted to Cash. However, your statutory right for revocation also applies for vouchers purchased via Webshop.

 


 

Dispute resolution for Online purchases
 

The European Commission provides a platform for out-of-court online dispute resolution (OS platform), which is found here. We are obliged to participate in the dispute settlement process. Our e-mail address is found in our imprint, right below this text. You can find a list with the contact details of the recognized dispute settlements here.

 



Imprint
 

Hacke & Spitze GmbH
Zossener Str. 32
10961 Berlin
Telefon: +49 (0)30 61 62 63 00
E-Mail: kontakt[at]hackeundspitze.de

Authorized representatives: Daniela Wasseveld, Jutta Peixoto Cordeiro

Court of registry: Amtsgericht Berlin-Charlottenburg
Registration number: HRB 128695 B
VAT identification number in accordance with § 27a of the German Turnover Tax Law: DE 815 211 647

Responsible for contents according to § 55 paragraph 2 MDStV: Daniela Wasseveld, Jutta Peixoto Cordeiro (address as above)

 

Bank details
 

Account 0190084480
BLZ 100 500 00
Berliner Sparkasse
IBAN: DE04 1005 0000 0190 0844 80
BIC: BELADEBEXXX

 



Image Source Note
 

Illustrative image apart from product pages in the shop are, if not differently marked, either created by ourselves or licensed content from image databases, namely Fotolia and Shutterstock. This website also uses Font-Awesome icons, as well as other royalty free graphics (e.g. laundry care icons).

The vast majority of product pictures in the webshop are provided by the respective manufacturers – however most of them have been edited for layout purposes. Products exclusively manufactured for Hacke & Spitze were photographed inhouse. Product images created by us, size tables and other explanatory graphics contain carry copyright notice: visible in the image file itself and / or embedded in image metadata. This proprietary content may not be reused.

Product photographs produced by competitors are not always identifiable (via watermark or embedded metadata). If we, despite careful research by our graphic designers accidentally show content that is not intended for redistribution please drop us a quick E-Mail. We will immediately replace the illustrations in question with other graphics.

 



Privacy Policy
 

We use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google uses cookies, these are small text files which get stored on your computer. The information about the use of our online offering generated by the cookie is generally transferred to a Google server in the USA and stored there. Google will use this information on our behalf to evaluate our website traffic, to compile reports and to provide further services related to the use of this website. Google may create pseudonymous user profiles from the processed data.

We only use Google Analytics with IP anonymization enabled. This means that the IP address of website visitors will get shortened by Google within the member states of the European Union or in other contracting states of the European Economic Area. Only in rare occasions the full IP address may get transferred to a Google server in the US, but it gets abbreviated there. The IP address transmitted by the user's browser is not merged with other data by Google.

Users can prevent the storage of cookies through appropriate webbrowser settings. In addition, they may prevent collection of data generated by the cookie as well as further processing of this data by Google by downloading and installing this plugin for your preferred web browser.

Further information on Google's data usage for advertising purposes, on additional settings and options to opt out from particular services are found on the Google Website:

Our privacy policy is based on the (German language) template provided here. It refers to the legal situation in Germany.